What Do ISO Certification Consultants Do?

Your business can reap huge benefits by developing and implementing systematic processes. If you’re unfamiliar or overwhelmed by the ISO process, engaging an ISO certification consultant will save you a lot of time.

Role of an ISO Consultant

The first thing a consultant will do is analyse your business structure and gain an understanding of what sytems and processes are already in place. Every business has different needs, which requires a unique response and strategy. To analyse is to:

  • Interview the senior management;
  • Understand the businesses objectives, goals and targets;
  • Break the business down into individual processes;
  • Identify the gaps;
  • Gather content;
  • Research internal knowledge database;
  • Understand the business sector;
  • Study internal documentation and reports;
  • Interview internal operations/productions experts and;

After analysing the current system, the ISO consultant will begin developing a new customised system. This phase is one of the most critical as a thorough understanding of current systems and processes is relied upon during the development of the new system. To design means to:

  • Create the scope and deliverables;
  • Content representation and;
  • Put complex ideas into structured, concise and easy-to-follow processes.

Designs are vital to proceed to the development phase. During the development phase, the consultant will make sure that all the deliverables are clear and reviewed. In the development phase, the ISO consultant, together with the client, sits down for the:

  • Process drafting;
  • Review;
  • Revision and Improvement and;
  • Approval for Implementation

Once the development stage is complete, the SME will start to enhance their present mechanisms and add the suggestions made by the consultants. Like the design phase, the implementation phase is crucial since this step brings together every plan made. During the implementation phase, everyone needs to get on board and understand the importance of consistency and quality when offering the companies’ products and services.

The implementation phase includes:

  • Implementation training;
  • Setup for roll out;
  • Implementation of documentation & records;
  • Monitoring and internal audit.

ISO Brisbane will ensure that the implementation is checked for consistency. The evaluation phase is the most important phase of all. This allows the SME and consultant to determine the efficacy of their strategy as to whether they have met the compliance standard or not. To evaluate the system effectiveness, the consultant and the SME must:

  • Conduct internal audits;
  • Idenfiy corrective actions;
  • List improvements and;
  • Identify salient points to be worked on

To summarize, the role of an ISO consultant is to drive the following phases:

  • Analysis Phase;
  • Design Phase;
  • Development Phase;
  • Implementation Phase, and;
  • Evaluation Phase

Your turn: Be ISO-certified

At ISO Brisbane, our ISO certification consultants will connect with you and your staff to tailor-fit your ISO requirements according to your business’ goals. We aim to understand your SME as best as possible, so we will assign you to the same consultant throughout the process. This will enable a more customised approach. This enables us to deliver our promise to guide you on your journey to ISO certification from start to finish with focus. If you’d like to learn more about how to be ISO-certified, we’d love to hear from you. Feel free to contact us today.

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