What Is ISO Quality Management System?

ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). The ISO 9001:2015 standard is used by organisations to demonstrate their ability to provide quality products and services consistently that satisfy customer and regulatory requirements. ISO 9001 Quality Management System is the most well-known standard to be certified to. The International Organisation for Standardisation (ISO), an international agency comprised of the national standards bodies of 164 countries, first published ISO 9001 in 1987 [source]. The standard’s current version of ISO 9001 was issued in September 2015.

Many small-medium enterprises (SME) in Australia operate with a small number of people performing functions simultaneously. In order for SMEs to grow, they must provide consistent quality services. But how? ISO Brisbane can help by creating a system that includes a small number of systematic processes that will enable your business to continually improve. If you are unfamiliar and overwhelmed with the process, you can hire an ISO 9001 consultant to help you.

Why ISO 9001:2015? What are the benefits?

The standard is a fundamental framework for any organisation – large or small. With the ISO 9001:2015 standard, a company can focus on providing consistently high-quality products and services to optimise customer satisfaction and maximise profitability.

Financial benefits

Competition is cutthroat, as many other small-scale businesses offer very similar, if not the same, products and services. Being ISO certified is very helpful in countering those other businesses. This certification increases your reach to more business opportunities with clients, locally or nationally. There are some companies that will only do business with ISO-certified companies, so having ISO certification makes a good lead over others that do not.
More business equals more revenue. Profit comes in with consistent production and less product failure. With the new markets, your business can develop a better and more sustainable quality management system and financial growth.

Customer benefits

Many customers seek to deal with ISO-certified business. Why does it matter to them? Customers always want quality products that are coupled with quality services. Having the ISO 9001 certification means that your business meets customer requirements and strives to exceed customer expectations.
This process improves services as it identifies principal areas that are important to your customers. It outlines your priorities according to consumer values. Earning the title encourages your customers to do business with you – an internationally certified company.

Employee benefits

One of the requirements of an ISO 9001 certification is to define your employees’ roles and responsibilities. A definite organizational structure allows your employees to establish competence and awareness of their specific functions.
If SMEs fulfill all the requirements of the standard related to the workforce, this yields higher employee satisfaction. Remember, people are happy when they are treated with respect, listened to, and understood by their organization. An ISO 9001 certification requires all these qualities to be accomplished.

Employer benefits

As an SME, why go through the process of getting ISO-certified? Always go back to the core benefit of ISO 9001 certification – provide better and consistent products and services that meet customer requirements resulting in optimum profitability. Every business owner strives for this. With an ISO 9001 certificate, you reap the overall benefits when you follow the various set of standards.
An ISO-certified business following the quality management system can better identify and resolve customer concerns faster, cleverly, and more efficiently. This saves a lot by minimizing wasted time, money, and effort. Going through the process can help SMEs manage resources and identify new business opportunities to optimize their structure and operations.

More benefits

ISO 9001 certification advances all features of a business. Other benefits of an ISO 9001 certification are the following:

  • Systematic and organized management processes
  • High quality products and services
  • Expansive reach of possible clients
  • Customer trust and confidence
  • Credible business reputation
  • Satisfactory employee relations

How to get certified for ISO 9001 Quality Management System?

ISO Quality Management System is not a quick fix and requires planning and dedication for continual improvement. Contact us today to find out more.

Your turn: Be ISO-certified

At ISO Brisbane, our ISO certification cons/ultants will connect with you and your staff to tailor-fit your ISO requirements according to your business goals. We aim to understand your SME as best as possible. We will assign you to the same consultant throughout the process. This will enable a more customised approach and enables us to deliver our promise – to guide you on your journey to ISO certification from start to finish, with focus. If you’d like to learn more about how to be certified for ISO Quality Management System, we’d love to hear from you. Feel free to contact us today.

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